The Challenge: Accessing Critical Patient Documentation
In healthcare, time is of the essence. This is especially true in rural Iowa, where patients may seek care elsewhere or drive into the city for appointments. For Davis County Hospital & Clinics, a rural critical access hospital in Iowa, a constant challenge faced is getting documentation back and forth on a quick turnaround.
For example, a patient was transitioning from a skilled facility to home and was scheduled at the clinic for a transition of care visit. “As we prepare for transition of care visits, we often struggle to obtain transfer of care documentation from facilities in an efficient manner,” says Cassie Northup, Director of Rural Health Clinic Operations.
The Solution: CyncHealth’s Provider Portal
Christopher Hickie, Director of Information Technology at Davis County Hospital & Clinics, sees this problem daily. He is committed to ensuring his team has the tools they need to see patient information in near real-time. That’s why Davis County Hospital & Clinics utilizes CyncHealth Iowa’s Provider Portal to see the full picture of a patient’s health.
“Before CyncHealth, it could’ve taken us days of sending requests to a facility and using valuable time and resources for phone calls and outreach to get notes or discharge information, says Northup. “Now, we can benefit from the information in near real-time, something that would’ve taken us two to three weeks normally.”
No Additional Cost, EHR Outage Solution
There are so many benefits to a robust health information exchange in Iowa. “If the EHR is down, closing isn’t an option,” says Hickie. “We’re able to lean on the Provider Portal as a downtime viewer as well.”
The Provider Portal is included with participation in CyncHealth Iowa at no additional cost.
Davis County Hospital & Clinics, an affiliate of MercyOne in Bloomfield, Iowa, is just one example of how CyncHealth is transforming healthcare accessibility. With real-time health data and enhanced provider collaboration, the Provider Portal is a vital resource for improving patient care across the state.
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