New InterSystems HealthShare platform to serve you better
We’re making this change to ensure CyncHealth is best positioned to deliver innovative services to you, such as unified health records and analytics, as well as help manage cost, utilization and quality of care. InterSystems supports coordinated care and population health management and offers expanded flexibility for future enhancements. This change allows us to connect a broader set of data sources to our members.
Frequently Asked Questions
What is happening?
Why is this change happening?
When will the migration occur?
The steps in the migration process include:
- Facilities need to complete an InterSystems VPN form. This form allows for the completion of a VPN build and test to InterSystems. Some facilities will have this in addition to the VPN already in place with Optum.
- Build/test VPN connectivity with InterSystems. This allows for the connectivity to ensure that feeds and data are flowing properly.
- For current participants, CyncHealth project teams will work to set a date to migrate feeds from Optum to InterSystems. CyncHealth users will continue using their Optum access to view patient records until the new clinical viewer within InterSystems is ready for use.
CyncHealth has communicated via email about the VPN and feed migration to InterSystems to the IT contacts we have on file for our current participants. If you have not received these communications or need these sent to a different person, please let us know by contacting IS@nehii.org. We would like to begin working through this process with your facility as soon as possible.
Additional details about user migration and training on InterSystems will be provided in future communications.
Is there anything I need to do right now?
If I need more information, who do I contact?
We will continue to keep you updated about the migration to InterSystems.